Hip Policies

Does Hip accept commuter benefits cards?
We certainly do – just type in your commuter benefits card information in the "Payment" tab of the app and you should be good to go!
Fri, 19 Jun, 2020 at 10:13 AM
How can I update my profile information on the app?
Please complete the form below and our support team will update your information as quickly as possible: Profile Update Request.
Fri, 19 Jun, 2020 at 10:16 AM
How do I receive credit for referring a friend?
You will receive credit for your next 10-Ticket Pass or 30-Day Pass purchase when your friend books a ride with Hip for the first time. Let your friends kn...
Fri, 19 Jun, 2020 at 10:19 AM
Can I book tickets for my guests?
Unfortunately not. Each commuter must purchase their own ticket on their own app and present it individually to the driver. Remember: you get a discount cou...
Fri, 19 Jun, 2020 at 4:56 PM
Am I allowed to talk on the phone during my ride?
We all know things come up.  Please be considerate of others, limit necessary phone calls to quick ones and keep your conversation levels quiet.
Fri, 19 Jun, 2020 at 4:57 PM
Can I eat in the bus?
Hit the snooze button one too many times and missed breakfast? We all have those days. Feel free to bring small snacks or drinks onto the bus, but please be...
Fri, 19 Jun, 2020 at 5:02 PM
Can I smoke or use an e-cigarette in the vehicle?
Smoking of any kind is prohibited on all buses.
Fri, 19 Jun, 2020 at 5:03 PM
Can I bring a bicycle or a scooter on the bus?
We all know how tricky it can be to get around in NYC. Passengers are welcome to bring a folding bike or scooter on the bus, as long as it can be placed wit...
Fri, 19 Jun, 2020 at 5:03 PM
Can I bring a suitcase on the bus?
Yes, passengers are welcome to bring suitcases and luggage on board. All buses can accommodate typical carry-on size luggage at all times. Some, but not all...
Fri, 19 Jun, 2020 at 5:04 PM
Are pets allowed on the Hip buses?
As much as we love all pets, only service animals accompanying customers with disabilities or their trainers are allowed on-board buses.
Fri, 19 Jun, 2020 at 5:05 PM