Commuting with Hip

How do I book a ticket?
Download our app, set up your profile and book a ride in a few easy steps: Tap on the "Book a ticket" button, select either one-way or roundtri...
Thu, 18 Jun, 2020 at 1:54 PM
How much does a Hip ticket cost?
Hip pricing varies according to your location. You can see the cost of your commute before purchasing your ticket or pass within the app. Or visit www.rideh...
Fri, 19 Jun, 2020 at 9:42 AM
Where do I wait for my Hip bus?
After booking your ticket, the app will display exactly where to meet the bus. When it’s time to commute, open the app and you will see a map - look for the...
Thu, 18 Jun, 2020 at 3:20 PM
What do Hip vehicles look like?
Every Hip bus has a yellow Hip logo on it. The logos are usually located at the door and/or the rear of the bus. You can see photos of some buses on our Ins...
Fri, 19 Jun, 2020 at 9:45 AM
Where do Hip buses drop off in NYC in the morning?
All morning rides drop on 9th Avenue - between 40th & 39th Streets - near the Port Authority Bus Terminal. Find the location on the map here.
Fri, 19 Jun, 2020 at 10:06 AM
Where do Hip buses pick up in NYC in the evening?
The pick up location for all of our evening rides is at the north-west corner of 41st Street and 9th Avenue. Find the location on the map here: Hip Bus Pick...
Fri, 19 Jun, 2020 at 10:07 AM
Can I change the date and/or time of my ticket?
Yes. You can always edit a ticket by going to the tab "Tickets", finding the ticket you wish to modify and pressing the “Edit” icon on top of it. ...
Thu, 18 Jun, 2020 at 3:28 PM
Can I change the pick-up and/or drop-off location on my ticket?
Yes - as long as the station is located within the town your ticket is valid for. You can always edit a ticket by going to the tab "Tickets", find...
Thu, 18 Jun, 2020 at 3:32 PM
How do I cancel my ticket?
All tickets can be easily canceled through the app. Select the tab “Tickets”, click on the “Edit” button on top of the reservation you wish to cancel, then ...
Thu, 18 Jun, 2020 at 3:35 PM